Frequently Asked Questions

What is the My Special Items page and how is it used?
The My Special Items page is an optional feature that allows you to build a custom list of commonly ordered or preferred items, which will give you a fast and convenient way to place your order. To set up this feature, you only need to contact us and let us know what items you would like to have on the page. You may add or change items at any time. After the setup is complete, your special items page will be the first page that you see when you login, allowing you to quickly order and proceed to check out quickly if needed.

How soon will you ship my order?
We strive to process and ship your order of in stock items within two (2) business days of receipt.

Can I use my own shipping account?
We can arrange to charge shipping to your UPS shipping account, but you will need to contact us to arrange this service.

Why do International and Expedited shipping methods show $0.00 on your shopping cart? Do I get Free shipping for these methods?
Due to the many technical variables involved, shipping costs for international and expedited domestic service are not currently calculated at the on-line checkout. You will be billed at the actual rate calculated when your order is processed.

How do I add or change my shipping address?
If you need your purchase shipped to a different shipping address than your primary billing address or previously used shipping address, please contact us at 1-888-777-6311 (U.S. only) or +1-928-634-8500 or email us custsvc@flightminiaturesreseller.com. We will be happy to add the address for you. If your primary billing address needs to be changed, you can do so on the Shipping & Payment page or contact us to do so.

Do you offer any type of credit terms?
We offer net 30 day terms for qualifying customers. If you would like to apply for terms download, complete, and return the Credit Application form (PDF file, Acrobat Reader required). After application has been accepted, you will have a payment option of “terms” on the Shipping & Payment page.

Do you have Minimum Order Quantities?
Minimum Order Quantities (MOQs) are assigned in relation to special pricing schedules. Approved wholesale customers are notified of their special pricing and MOQs at the time of their initial account set-up. Certain special pricing requires a minimum purchase which generally refers to the total quantity ordered rather than multiples of the same item. MOQs are not visible at the Check Out page as the eStore does not support this function, so customers who do not order the minimum required for their price schedule will be contacted to modify their order.

How do I use a coupon?
Type in the Coupon Code at the bottom of the Shipping & Payment page. When you proceed to the Review & Submit page, your discount will appear in the order summary.

What is your return policy?
It is the policy of Genesis Worldwide Enterprises, Inc. to accept undamaged returns within seven (7) days of receipt accompanied by a Return Merchandise Authorization (RMA) form. Contact us at 1-888-777-6311 or +1-928-634-8500 to request an RMA. Shipping charges are nonrefundable and a 20% restocking fee is applicable.

Products damaged during shipping should be reported immediately to Customer Service at 1-888-777-6311 or +1-928-634-8500 and held until our Customer Service Representative has contacted you.

All RMA’s expire after 30 days and will be refused and returned to sender at his expense. NOTE: The return procedures are subject to change without notice.